Returns & Refund

At The Elbine, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition that you received them.

• Certain items such as personal care products, beauty items, or customized goods may not be eligible for return due to hygiene or customization reasons.

Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.

• Approved refunds will be processed to your original method of payment within 7–10 business days.

• Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product arrived damaged or defective.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@theelbine.com.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.

Contact Us

For any questions about returns or refunds, please reach out to us at:
📧 info@theelbine.com